How it works

We build and run your Retention Engine. You watch it work.

No new tools to learn, no team to hire, no calls to sit through. Here is exactly what happens, from your free audit to a complete retention system running on the Shopify and Klaviyo you already use.

The process

Four steps from leaking to compounding.

Most brands are live within 30 days. Here is how the work unfolds.

01
Free

The audit

It starts with a free retention diagnosis. Our system reads your real website and your answers, scores six parts of your customer journey, and pinpoints exactly where repeat revenue is leaking, with evidence from your own store. You get it in your inbox, no call required.

  • A retention scorecard across six areas
  • The exact leaks, named with evidence from your site
  • Four ranked priority fixes, mapped to your store
02
Week 1

The build

Once you are on board, we get access to your existing Shopify and email setup and build your Retention Engine inside it. Nothing to migrate, nothing new for you to learn. We write every flow in your brand voice, around your real products and customers.

  • Post purchase onboarding that gets the product used
  • Replenishment reminders timed to when they run low
  • Winback and subscription nurture flows
03
Around day 30

Launch

Your Retention Engine goes live on your own tools. Every flow we built is yours, sitting inside your accounts. From the moment it switches on, every new customer is met with onboarding, reminders and reasons to come back, automatically.

  • Live inside your Shopify and Klaviyo, owned by you
  • Working on every customer from day one
04
Every month

Optimise

We do not set it and forget it. Every month we watch how the flows perform, test and improve them, and send you a clear report of what changed and what it earned. Your engine gets sharper over time, and you see the results in your own dashboard.

  • Ongoing testing and improvement
  • A monthly results report and a live dashboard
Built on your tools

Nothing to migrate. Nothing new to learn.

Your Retention Engine is built inside the platforms you already pay for, so it works with your store from day one and stays yours forever.

Shopify Klaviyo Recharge Postscript Meta
What we need from you

Almost nothing, and that's the point.

Access

Your existing accounts

Access to your Shopify and email platform so we can build inside them. That is the practical bit, and we guide you through it.

Context

Your brand voice

A feel for how your brand speaks and what makes your products different, so every flow sounds like you, not like a template.

Time

Very little of it

No calls to sit through and no flows to write yourself. We do the work and keep you updated. Your job is to run your brand.

Ready to see where your store is leaking?

The free audit is the first step, and it shows you exactly what we would build first.